Refund & Cancellation Policy

Last updated: June 26, 2026

1. Overview

This Refund & Cancellation Policy explains how deposits, payments, bookings, cancellations, rescheduling, no-shows, and refunds work for sessions with HRGC Sessions LLC. It applies alongside our Terms of Service and any Session Agreement or booking confirmation. Because we deliver scheduled, live sessions with specialists — together with session notes and action items — rather than physical goods, and because each booking reserves a specialist’s time, refunds depend on the type of engagement, the notice you give, and how much of the session has been delivered.

We want every client to be confident in booking with us. We confirm pricing in writing before you commit, and if something isn’t right, contact us first at contact@hrgcsessions.com — most issues are resolved quickly. “Business days” means Monday through Friday, excluding U.S. federal holidays.

2. Deposits and prepaid sessions

Individual sessions, session packages, and office-hours subscriptions paid online by card are charged when you book and reserve a specialist’s scheduled time. Larger or ongoing session programs may begin with a deposit set out in your Session Agreement, which reserves capacity and allows a specialist to begin preparing. Once a booking is made and preparation has begun:

• Amounts paid are applied against the fees for your sessions;
• Amounts paid are non-refundable to the extent of sessions already delivered, preparation already performed, and non-cancellable costs already committed; and
• Any portion that exceeds delivered sessions, preparation performed, and committed costs at the point of cancellation is refundable, subject to the cancellation and no-show terms below.

3. Cancellation, rescheduling, and no-shows

Because every booking holds a specialist’s scheduled time, the windows below apply to each session unless your Session Agreement states otherwise. To cancel or reschedule, email us or use the link in your booking confirmation.

• Free reschedule or cancel. You may reschedule or cancel a booked session at no charge with at least two (2) full business days’ notice before the scheduled start time. Where you cancel in this window, the session fee is refunded or, at your option, credited toward a future session.
• Late cancellation or reschedule. If you cancel or reschedule with less than two (2) full business days’ but at least twenty-four (24) hours’ notice, we will make reasonable efforts to reschedule you, but a late-change fee of up to the session fee may apply to cover the reserved specialist time.
• No-show or under-24-hour cancellation. If you cancel with less than twenty-four (24) hours’ notice, or do not attend a booked session (a “no-show”), the session is treated as delivered and the session fee is non-refundable. For video sessions, failing to join within fifteen (15) minutes of the scheduled start, without notice, is treated as a no-show.
• Session packages. Where you purchase a package of sessions, unused sessions may be rescheduled within the validity period stated at booking. Individual sessions within a package are subject to the same reschedule, late-change, and no-show windows above.
• Recurring office hours / subscriptions. Recurring session subscriptions renew on the cycle stated at booking and may be cancelled with the notice stated there. Fees for the current cycle, and for sessions delivered in it, are non-refundable; you will not be billed for cycles after the notice period ends.
• If we reschedule. If we need to reschedule a session (for example, where a specialist becomes unavailable), we will offer you the next available time or a comparably qualified specialist; if neither works for you, that session is refunded in full.

4. Delivered sessions and work

Sessions that have been delivered, and Deliverables that have been provided to you (including session notes, summaries, action items, and any supporting materials or written guidance), reflect work already performed and are non-refundable. Where a multi-session engagement is cancelled partway through, you are charged for sessions delivered and preparation performed to that point on a reasonable, pro-rata basis, and any unused balance is refunded.

Because our work is advisory, a refund is not available simply because you disagree with guidance given in a session or because an outcome you hoped for did not occur. If you believe a session did not meet the professional-services warranty in our Terms of Service, tell us in writing within the period stated there and our remedy is to re-perform the affected session.

5. How to request a refund, reschedule, or cancel

Email contact@hrgcsessions.com with your name and organization, the booking or invoice reference, the session date and time, and the reason for your request — or use the reschedule/cancel link in your booking confirmation. We will acknowledge within two business days. Refunds and credits are calculated by reference to sessions delivered, preparation performed, committed costs, and the timing windows in this policy and your Session Agreement.

6. Refund processing

We approve or decline refund requests within ten (10) business days of receiving the information needed to evaluate them. Once approved, the refund is issued to the original payment method: card refunds are processed through Stripe and typically appear within 5–10 business days, depending on your bank or card issuer. Refunds of invoiced amounts are issued by the original payment channel. We confirm the refund amount with you before it is processed.

7. Disputes and chargebacks

If you believe a charge is incorrect, please contact us before initiating a chargeback so we can investigate and make it right. Filing a chargeback for sessions already delivered or treated as delivered (including no-shows and late cancellations), or for amounts properly due under your Session Agreement and this policy, may be treated as a breach of our Terms. We keep clear records (booking confirmations, scopes, communications, attendance, and delivered Deliverables) and will respond to payment-processor disputes with that documentation.

8. Contact

Questions about billing, bookings, cancellation, or refunds? Contact HRGC Sessions LLC at contact@hrgcsessions.com, +1 (307) 443-6941.